Social Insights: Provide a Digital Concierge Experience. Solve customer issues in real-time, analyze the voice of the customer, predict behavior, and engage through preferred channel. Learn More
Get inside The mind of your customers. To deliver the best content, products and promotions individualized to the user to convert a lead into a sale. Read More
Recent Awards: Utah Top 100—2008, 2009, 2010, 2011, 2012, Top 50 Teleservices Agencies Ranking from Customer Interaction Solutions magazine—2010, 2011, 2012, Ernst and Young Entrepreneur of the Year Winner—2009, Inc. 500/5000 Fastest Growing Companies of the Year— 2010, 2011, 2012, Inc. Hire Power Award, 2012. 2007–2012 Growth: 36% Average Growth Per Year Learn More
Do you know who is influencing your customers? We Do. Identify, Listen and Engage with the key influencers driving the conversations. Learn More

Where Innovation and Customer Engagement Collide.

Dialogue creates an incredible customer experience that increases loyalty and sales conversions. As technology advances and communication channels expand, so has the way customers interact with your business. At Dialogue we have strategically combined proprietary technology, passionate people and a dynamic culture, to enhance each stage of the customer life cycle through multiple channels. We are more than a call center and more than a contact center—we are an engagement center.

Webinar

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Predictive Analytics in Action

The factors that influence a buyer's decisions are changing, making it increasingly complex to drive sales and brand loyalty. In this webinar, learn how to put predictive analytics into action to create strategies for dramatic sales lift.

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Our Process

To Improve Sales Performance and Enhance the Customer ExperienceThere is a significant opportunity for businesses to ignite revenue growth and customer loyalty by applying predictive technologies. See the four components of our success that can be used regardless of the industry or vertical, program or size.

Our Process

Step 1: Demand CreationDialogue stimulates a lead to take action by leveraging predictive algorithms that customize key marketing elements, such as web content, resulting in dramatic conversion lifts and an optimized cost per sale.

Learn more about Predictive Engagement

Our Process

Step 2: Demand ActivationBy appending CRM data and publically available data, Dialogue predicts a lead's likelihood to purchase down to the preferred price and product type. Leads are scored and prioritized.

Our Process

Step 3: ConversionConversion based routing and predictive analytics predicts the right message, right product, right incentive and right channel to effectively convert a lead through the call center.

Learn more about Conversion Based Routing

Our Process

Step 4: MeasureView real-time campaign data and manage the efficiency of the program by getting a complete picture of individual and team performance. Customized reporting can be created to meet any need. Data is then recycled back into the intelligence engine to generate faster and smarter predictive analytics, constantly improving the process.


Dialogue Marketing Awards Top 50 Teleservices Agencies View Utah Top 100 Press Release View Our Inc. Company Profile Visit Our Inc Company Profile