The need for high-class phone support is in high demand, by both consumers and communications providers.
As the lines between voice, data, cable, IP, and wireless services become more blurred, and as price and regulatory pressures escalate, communications companies are facing more challenges than ever before. In such competitive environments, every organizational efficiency and cost-cutting effort goes a long way.
Dialogue’s outsourcing services for the communications industry are designed for: traditional wire line operators, wireless / mobile companies, data network operators and Internet & online service providers.
Our services span a broad range of customer acquisition, service/ support, and retention functions:
| Sales and Marketing |
Relationship Management |
- Pre-sales assistance
- Prospecting/lead generation
- Qualification
- Inbound/outbound sales
- Up-selling/cross-selling
|
- Add-on sales
- Account retention
- Churn reduction
- Customer service
- Escalation management
|
| Post-Sale Technical Support |
Billing Management |
- Installation
- Remote troubleshooting
- Service outage
|
- Billing inquiries
- Add/delete services
- Payment processing
|
Case Studies:
Wireless Provider Focuses on Elderly and Disabled Markets
Call us today at 800-523-5867 and put your communications company ahead of the competition. |
