Improving Your Business With Our Technology Solutions

What propels Dialogue Marketing ahead of its competition? The answer is our in-house software development team. We know that every client will bring with them a unique set of business needs that deal with acquiring, supporting, or retaining their customers. In order to properly address these needs, we’ll have our strategic partners work closely with a software development team to create a customized call center software solution designed specifically for their program.

Our current clients’ software solutions have yielded the following results: maximized revenue, improved inventory efficiency, reduced expenses, eliminated human errors, increased the speed of a company’s pipelines velocity, and enhanced overall customer satisfaction.

I.M.P.A.C.T – The quality assessment tool.
This tool allows supervisors to assess their team’s phone conversation based on a grading scale. Now you can be certain that every agent is treated equally by being evaluated on the same standards across the entire company. In addition, reporting quality assurance to our clients has never been so easy. Once assessment scores are entered, we will simply pull a report of the results and e-mail it out.

InteleClose – The ultimate Telesales intelligence tool.
Maximize revenue generated for your call center using InteleClose. This product is designed to increase the speed and efficiency of a company’s sales pipeline by fully analyzing its contact database to “predict” which customers and prospects are of greatest value, and which deals will close the fastest. The software then matches and assigns customers or prospects to the best fitting sales agent available to handle the call. No longer will your leads get lost in the pipe because InteleClose has a built-in alert feature that will notify the sales manager if a lead stays in a particular stage for too long.  Managing the productivity and success of your lists, leads, and agents in real-time removes the guesswork from day-to-day call center operation and greatly boosts campaign effectiveness.

Logistics Ordering – The inventory management tool.
This inventory management solution ties together call center resources, customer support , and proprietary CRM software; all which allow access for nationwide distribution centers to view orders, customer data, accounting details and logistics reporting.  The CRM also interfaces with JPMorgan Chase and UPS using best in practice data exchange technology and automation providing communications to all required parties in real-time.

SHOUT! – The emergency broadcast tool.
Prepare your company by implementing this emergency broadcast tool into your back-up plan. If you have a message that needs to be broadcasted to hundreds or even thousands of employees instantaneously; you can now send it to multiple channels (voicemail, SMS, e-mail) with the push of one button. The message will then get distributed to the channel the employee requests.