We convert lower value leads into higher value prospects by placing calls on behalf of our clients to introduce products or services that are designed to enhance their business and/or personal life.

• Multi Channel Communication capability
• I3 Dialer generates reporting and quality scores
• Highly skilled customer advocates qualify each lead to your specific qualification criteria
• Immediate Live Transfers
• 24/7 capabilities

We provide responsive, accurate and consistent customer service to our clients’ customers using both integrated and custom-built technologies in order to drive optimal efficiency at a fair price. Our scalable, 24/7 customer service capabilities, free you from the risks and fixed costs associated with managing your own call center.

• 24/7/365 availability with Live Customer Advocates
• Customizable Knowledgebase
• Flexible staffing & scalability

We optimize people, technology and processes to facilitate sales activity in response to customer inquiries.

• Full support from lead generation to close and account management
• Highly experienced sales professionals
• Analytics and neural analysis increase close probability
• Internal proprietary sales processes increase close ratio and drive long lasting customer relations.

Our trained social media customer service representatives us a social CRM strategy and various tools to answer questions and comments from your customers online.

• Monitor Brand Online
• Engage with Consumers to Resolve Issues, Correct Misstated Facts, and Build Relationships
• Quality Assurance Process
• Daily Measurement and Review of Key Success Metrics
• Daily, Weekly, and Monthly Social Intelligence Reporting & Recommendations
• Proactive Customer Loyalty Strategies

We initiate contact with consumers to both share and gather information in concert with our client’s objectives.

• Live agent or Message Blasts
• Extensive experience and reliable call lists
• Infinite availability of campaign options and targeting strategies