Core Services
Dialogue Marketing provides a wealth of programs and resources in three main service categories:

• Customer Care
• Lead Generation & Management
• Technical Support

Customer Care
Thirty years of experience. Top-notch talent and personnel. A relentless focus on quality. All of these elements have enabled Dialogue Marketing to deliver the best customer care in the industry. We address every aspect of the customer care spectrum:

Our multi-channel strategy – telephone, email, chat, and web self-service – emphasizes customer satisfaction and revenue retention. Additionally, our delivery model utilizes strategic global locations in a virtual queue environment to address every customer concern quickly and accurately.

From the first sale to the last customer support call, we provide customized, cost-effective services for your customer care needs.

Lead Generation Management
Dialogue Marketing’s lead generation services help B2B companies increase ROI by boosting sales productivity and lowering customer acquisition costs.

We offer a powerful set of services:

• Customer acquisition and retention
• Lead qualification processing
• Sales lead management
• Demand generation

To effectively manage leads, our proprietary Team Manager automation tool processes complex qualification questions and strategies that seamlessly integrate with your sales strategies.

Moreover, Dialogue’s Account Management services provide several features for the acquisition and retention of your prospective and existing customer bases:

• Forecasting processes
• Pipeline management
• Guaranteed sales increases with measurable ROI

Technical Support
Develop in-depth expertise and extend that strength across all of our programs.

Dialogue Marketing has used this unique model for technical support to facilitate deep knowledge at all staffing levels. Our programs yield unparalleled performance and result in better relationships for you and your customers.

Some our innovative services include:

• Agent cross-training & program rotation ( Drives first call resolution, knowledge transfer across programs, and high skilled-agent retention)
• Knowledge management tools (Puts information at agents’ fingertips)
• Assessment screening (dialogue’s proprietary recruiting model) (Improves retention, performance, and costs savings)
• ISO 9000 quality systems ( Facilitates continuous improvement)
• Level 1 and 2 technical support
• Installation and warranty support
• Warranty upgrades
• Analytics and reverse logistics management