Executive Team
CEO & President
Alejandro Vargas
Vargas has more than twelve years of executive management experience in business process outsourcing, client service and workforce management. He is responsible for overseeing the support and direction of the company and its strategic business units, client relations, business development and the financial performance of the company.
Dialogue to me is not a job; it is my second home. I am proud to be a member of the Dialogue family. Our culture has evolved to recognize individual contributions, encourage teamwork and create value along the way."
— Alejandro Vargas
Chief Strategy Officer & Chief Marketing Officer
Peter Schmitt
Schmitt, a former Ernst and Young Entrepreneur of the Year award winner, aligns and leads the strategic growth and development of the company with a focus on marketing, sales and customer experience management leadership. He holds a master's degree in finance from the University of Wisconsin, Madison and a bachelor's degree in marketing from John Carroll University.
The people at Dialogue Marketing are passionate about their respective industries and are dedicated to helping our clients achieve success,” said Schmitt. “It’s that passion that makes coming to work enjoyable and exciting."
— Peter Schmitt
Chief Sales Officer
Dave Shapiro
With more than 22 years of industry experience, Shapiro leads business development efforts for Dialogue Marketing and its business units. Dave’s topics of expertise include call center operations, financial services and client relations.
Shapiro is a member of the Society of Consumer Affairs Professionals (SOCAP), Direct Marketing Association (DMA) and International Association for Outsourcing Professionals (IAOP).
In my more than 22 years in the industry, I’ve never worked with a company with such a distinct culture,” said Shapiro. “The dedication to providing great service and the passion each employee brings to the company is inspiring. I look forward to many more years with Dialogue Marketing."
— Dave Shapiro
Chief Operating Officer
Jason Lancaster
Bringing more than a decade of contact center experience,
Lancaster will oversee client services, call center
operations and
new client implementations as well as drive overall strategy for Dialogue Marketing.
Lancaster has held various senior-level and executive positions
at some of the industry's largest providers of customer
contact solutions.
I aim to meet and exceed client expectations to achieve high client satisfaction and retention. I look forward to being a part of the team and contributing to Dialogue Marketing's growth."
— Jason Lancaster
Marketing Manager
Sara Carter
Sara brings her marketing and social media experience to Dialogue Marketing to plan, develop, communicate and implement the tactical and strategic marketing plans for Dialogue Marketing and its business units.
This company is unlike any other company that I have worked for. Everyone works as a true team to innovate and collaborate while having fun. I value the trust that Dialogue Marketing has for its employees to lead and make a difference."
— Sara Carter
HR Director
Gerald Williams
As Director of Human Resources, Gerald’s primary responsibility is to oversee the management of the company’s most important asset - its people. Develop and recommend human resource policies, programs and practices and coordinate human resources activities such as recruiting, performance management, career development and succession planning, compensation and benefits, employee relations and training. Gerald is current board member of the Detroit chapter of Big Brothers Big Sisters.
As a Human Resources professional it is fantastic to be with an organization that views HR as a strategic partner and not as a department that administers benefits” says Gerald. “You truly feel that you make a difference in the organization and in the lives of the employees."
— Gerald Williams
Chief Information Officer
Michael Lipinski
Mike provides the vision and leadership for developing and implementing information technology and business process improvement initiatives. He directs the planning and implementation of enterprise IT systems in support of Dialogue Marketing’s operations in order to improve cost effectiveness, service quality, and operations. He has won numerous awards for his work including “Technology Company of the Year – Automation Alley” , “Innovative Product of the Year – SC Magazine” and “Method and Application Patents for Information Risk Management”
Staying ahead of business and innovating solutions to differentiate our offerings and solving complex problems for our clients is what really makes the job enjoyable,” says Michael “We have a great management team that supports our efforts and a world class IT team that makes the most of those investments."
— Michael Lipinski
Chief Financial Officer
Patrick Murphy
Murphy has over 20 years of experience in finance as a Chief Financial Officer, as Vice President Finance for a publicly traded company and from working at one of the top accounting and consulting firms in the United States.
It is truly gratifying to be able to associate and collaborate with the passionate and innovative people that are this unique organization."
— Patrick Murphy