AUBURN HILLS, Mich., Jan. 17, 2012 — Maintaining its commitment to localized, excellent client care, G2M International (G2Mi), a division of Dialogue Marketing, expanded the company's international presence by opening its newest contact center in Costa Rica. G2Mi provides profitable Go-to-Market Programs for package goods companies to service their small business accounts.

Dedicated to customer engagement and intimacy, the company's new Costa Rica contact center strengthens G2Mi's Latin and South American relationships through local, highly-skilled, native-speaking agents to help clients reduce operational costs, improve the customer experience and increase cross-selling initiatives to generate additional revenue. In fact, G2Mi recently helped its largest South American client increase serviced accounts by 10,000.

"By establishing a workforce in Costa Rica dedicated to serving our Latin and South American clients, G2Mi's U.S.-based division is better positioned to work with those same clients' U.S. and global operations, which will spur additional domestic employment opportunities," said Harold Smith, president of G2Mi. "In 2011, our parent company, Dialogue Marketing, recruited 810 new U.S.-based employees across all business units to support the company's growth and continues to search for local talent for both our Michigan and Utah offices."

Today, package goods companies are burdened by the high costs of traditional truck delivery to small stores. In addition, purchase options are often limited to only the inventory available on the delivery trucks that day. G2Mi's solutions address these burdens with profitable Go-to-Market Programs designed to complement Direct Store Delivery models (DSD). With the company's recent expansion into South America and its newest contact center in Costa Rica, G2Mi now offers the same flexible, tailored solutions to companies in Latin and South America as it does domestically.

"After 30 years in business, we've recognized that to achieve superior service, you need localized support," said Alejandro Vargas, chief executive officer and president of Dialogue Marketing. "We attribute our success to that strategy; therefore, opening a contact center in Latin America, staffed by local, Latin American agents would provide our Latin American clients the level of service we are committed to providing. In doing so, G2Mi provides greater success for its clients, enabling the company to achieve worldwide growth and drive employment opportunities for the United States."

About G2M International

G2M International (G2Mi) provides profitable Go-to-Market Programs to enable package goods companies' small business accounts to easily place orders over the phone, web, or fax at no shipping cost to them. Companies can lose millions of dollars each year servicing their small store accounts due to high costs of traditional truck delivery. With G2Mi, companies can not only eliminate unnecessary expenses involved in frequent labor and truck stop costs on small orders, but increase the value of the average order by as much as 50 percent. For more information, visit www.g2minternational.com.