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Acquire. Retain. Support.
Dialogue Marketing provides a global suite of services in human resources, operations, and technology to help you Acquire, Retain, and Support your customer relationships.
We recognize that no single solution can meet the needs of every business. That’s why we’ve developed in-depth expertise in specific industries to help you build your client base, establish top-quality customer support, and identify powerful sales initiatives.
Steady Revenue Streams Quarter After Quarter
As an extension of your sales and marketing teams, we help fuel your sales pipeline with a balance of short, medium, and long-term revenue opportunities.
Our strategic solutions generate quality leads that result in real revenue. To accomplish this goal, we focus on three specific mechanisms:
- Identify the best buyers
- Qualify the opportunities
- Magnify the revenue potential
Dialogue delivers a predictable, cost-effective lead generation solution with unparalleled experience in telesales. As we populate your sales pipeline with qualified leads, your sales people can focus on what they do best: close deals.
Relationship Dialogue: Retain Customers
Maintain Loyalty and Excitement
Every contact you have with a customer – from the first greeting through 100 customer service calls – leaves a lasting impression. To retain your customers, you must deliver the same excellence in your customer service as you delivered in the initial sale.
Dialogue Marketing consistently provides superior customer service to every inbound call, 24 hours a day, 7 days a week, 365 days a year. By carefully studying your business specifics, we seamlessly help care for customers to create unmatched customer loyalty and customer retention.
We offer several customer service solutions that enable you to retain the clients you’ve worked so hard to get:
- Flexible and “on-demand” programs
- Unlimited capacity to handle call volumes, including spikes
- Order taking
- Direct mail response
- Lead qualifications
- Customer service
- Help desk support
- Dealer locator
- Interactive voice response
Below are three guiding principles for our customer service strategies:
- Let you focus on what you do best
- With Dialogue Marketing, you can focus on your core competencies while we expertly manage your customer service interactions.
- Provide better service
- We give you the flexibility to provide customer service through multiple channels in a timely, expedient manner.
- Save money
- We enable you to capitalize on decades of experience while gaining cost-effective solutions without sacrificing any measure of quality
Supporting Dialogue: Support Customers
Answers For Products and Services
Ironically, the companies that develop and market products and services often don’t have the in-house expertise, resources, or desire to operate a high-quality support center.
Dialogue Marketing solves this problem and provides product and technical support services to some of the world’s leading companies. With an established reputation as one of the most credible, accomplished, and creative providers of outsourced support services, we consistently deliver on our commitments and score high customer satisfaction marks for our clients.
Highlights of Dialogue’s support services include:
- Support team dedicated to each client (no shared resources)
- Business-to-consumer and business-to-business models
- Multi-channel capabilities that include voice, e-mail, chat, and remote assistance
- Web portal technology, knowledgebase tools, and integrated problem case tracking
- Flexible pricing structures
- U.S.-based services
Our technical support experience spans a wide range of products:
- Wireless devices
- Computer peripherals
- Consumer electronics
- Online software and services
Dialogue also complements product and technology support with valuable revenue generating services such as entitlement sales, warranty upgrades, and cross-sell and up-sell initiatives.
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