Knowledge Base – The website search tool
Analyze and learn more about what your customers are searching for by inserting this search tool into your website. Anytime they visit your site and have a question they can’t seem to find the answer for, they can use this search tool which will provide them with a list of answers. Knowledge base will capture and organize all of their questions for future use as well as management analysis. You will be able to see what your customer do or do not understand. Your company can now verify that your message becomes clear for the next lead or customer.
Benefits
- Increase customer satisfaction
- Reduce calls
- Gain customer insights
- Management analysis