Co-Browsing
Co -Browsing is a quick and easy way for a customer service representative to view and take control of a customer or potential customers screen in real time! With this new technology, the customer experience is enhanced as the CSR is now enabled to assist customers with completing complex forms, navigating the web, or addressing any web related issues.
Co-Browsing is 100% secure and does not load any software onto the user’s PC. Co-browsing technology works with any web browser as well as with any operating system behind any firewall, without triggering alerts. This technology can handle every web page regardless of page complexity.
Benefits of Co-Browsing Technology
- Shorter call handling time
- Increased first call resolution
- Improved sales conversion rates
- Reduced sales cycles/transaction time
- No delays or technical problems
- Enhanced customer experience
- Increased customer satisfaction