Dialogue Marketing uses multi-channel engagement tools and technologies to enhance the customer experience, increase efficiency, and lower call time costs. Below are some of the innovations that Dialogue Marketing has available to our clients.

Co-Browsing

Co -Browsing is a quick and easy way for customer service representatives (CSR) to view a customer or potential customers screen in real time. With the use of co-browsing, live help and support is simple and convenient as the CSR is now enabled to assist customers with completing complex forms, navigating the web, or addressing any web related issues. Co-Browsing is 100% secure and does not load any software onto the user’s PC. MORE

Silence Detection

Silence Detection is a tool that can scan each call to determine how many occurrences of silence had transpired within a call and how long each occurrence lasted. These thresholds can be determined based on client needs and industry standards. The information this tool provides can help identify the root causes of silence down to behavioral, system related or even the tools that are being used! MORE

Voice BioMetrics

Voice BioMetrics makes authentication of a customer’s identity faster and more reliable. The BioMetric technology validates the caller’s voice based on voice patterns to recognize if the caller is authorized on the account. This technology can be used as a third form on validation or an easy way for your customers to reset their passwords and pin numbers. MORE

Video Advocates

Video Advocates allows for an enhanced, multimedia experience between your customer and our live customer service advocates. Our customer representative’s stations are equipped with computer based video technology that integrates through the I3 telephone system for easy face to face interactions with your customers anywhere in the world. MORE

Mobile Applications

Scheduling an appointment, placing an order or building awareness for your brand has never been easier and more convenient than it is today with the development of mobile applications. Dialogue has the experience and an in-house development team to build custom mobile applications, allowing your customers to access you 24/7 via a mobile phone!

Inteleclose

Dialogue Marketing designed this software product to increase the speed and efficiency of a company’s sales pipeline by fully analyzing its contact database to “predict” which customers and prospects are of greatest value, and which deals will close the fastest. The software then matches and assigns customers or prospects to the best fitting sales agent available to handle the call. No longer will your leads get lost in the pipe because Inteleclose has a built-in alert feature that will notify the sales manager if a lead stays in a particular stage for too long. Managing the productivity and success of your lists, leads, and agents in real-time removes the guesswork from day-to-day call center operation and greatly boosts campaign effectiveness. MORE

Logistics Ordering – The inventory management tool

This inventory management solution ties together call center resources, customer support, and proprietary CRM software; all which allow access for nationwide distribution centers to view orders, customer data, accounting details and logistics reporting. The CRM also interfaces with JPMorgan Chase and UPS using best in practice data exchange technology and automation providing communications to all required parties in real-time.

Knowledge Base – The website search tool

Find out what your customers and prospects have questions on by inserting this search tool into your website. Anytime they visit your site and have a question they can’t seem to find the answer for, they can use this search tool which will provide them with a list of answers. In turn, it will capture and organize all of their questions for future use as well as management analysis. Now your company can verify your message becomes clearer for the next lead or customer. MORE

Fundsaver - the socially enabled fundraising platform

Need to raise funds for your cause? We have developed a socially enabled fundraising community that utilizes group buying, online bidding, and online social communications to build word of mouth and fundraising activities for local causes.