Give your online business 24/7 the support it requires!

A recent study by Data Monitor found that nearly 9% of abandoned online transactions could have been salvaged. This abandonment caused a loss in e-commerce revenue of $10.9 billion!

At E-Commerce Dialogue, we have the expertise to provide both front-end and back-office support services 24 hours a day, 7 days a week. From the moment a prospect finds your website, to the minute they decide to make a purchase, support is needed to ensure each visitor is receiving the ultimate customer experience. 

No matter what stage in the customer life cycle, we can help.

Pre Order Support Post Order Support
  • New customer registrations
  • Web site navigation
  • Web site functionality
  • Placing orders
  • Shopping assistance
  • Making payments
  • Security policies
  • Partner/third-party mirror sites
  • Technical problems
  • Rules and policies
  • Billing
  • Account Information
  • Order status
  • Order Revisions
  • Shipping
  • Payments
  • Cancellations
  • Returns, Refunds, Replacements
  • Rebates
  • Concessions

Our solutions are customized for each client’s specific requirements, including security, technology and tools, process, quality control, and reporting.

Supported Modes of Customer Interaction:

  • Live, 24/7 telephone support featuring agents trained on your specific products and procedures.
  • Efficient management of high volume e-mail and web-form inquiries, for both automated and agent-based support environments.
  • Real-time customer support via one-on-one text chat sessions.

Case Studies:
Providing the Ultimate Customer Experience for the Wireless Industry

Give your dot com the power it needs to increase customer loyalty and retention - call us today at 800-523-5867.