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Retail Dialogue provides customer-facing and related back-office support services to traditional retail, online/e-commerce, and catalog companies.
We design customized solutions for each client’s specific requirements, including security, technology and tools, process, quality control, and reporting.
Our retail offering includes the following:
| Pre-Order Support |
Post-Order Support |
Customer inquiries regarding: |
Customer inquiries regarding: |
- New customer registrations
- Web site navigation
- Web site functionality
- Placing orders
- Shopping assistance
- Making payments
- Security policies
- Partner/third-party mirror sites
- Technical problems
- Rules and policies
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- Billing
- Account information
- Order status
- Order revisions
- Shipping
- Payments
- Cancellations
- Returns, refunds,
replacements
- Rebates
- Concessions
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Supported Modes of Customer Interaction:
- Live, 24/7 telephone support featuring agents trained on your specific products and procedures.
- Efficient management of high volume e-mail and web-form inquiries, for both automated and agent-based support environments.
- Real-time customer support via one-on-one text chat sessions.
Supply your retail efforts with crucial back-end services – call us today at 800-523-5867.
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