JMS and Associates, Inc. and Dialogue Marketing Announce Joint Venture

JMS and Dialogue Marketing have created a joint venture that will expand their product lines and provide innovative solutions to the health insurance industry. Together, the two companies provide the ultimate solution to evolve health insurer’s current operations from a policy-driven to a member-centric organization to increase retention and efficiency while reducing costs.

Farmington Hills, MI (PRWEB) March 11, 2009
Dialogue Marketing and JMS and Associates have announced a joint venture that will expand both their product lines and provide innovative solutions to the healthcare insurance industry. Both companies work with numerous health insurers and payors including national healthcare and Medicare providers, to plan and deploy CRM programs that emphasize cost management and increased customer satisfaction. As a result of these initiatives, health insurers are able to lower policyholder response times, enhance service agent efficiency, decrease cost-per-client-contact, and improve overall workforce productivity.

Together, the two companies provide the ultimate solution to evolve health insurer’s current operations from a policy-driven to a member-centric organization to increase retention and efficiency while reducing costs.

“With today’s increased competition resulting from insurers rapid expansion into new markets and regions, organizations must now focus on improving the quality of their member care to differentiate themselves and ensure a competitive advantage.” states Mike Sherrill, Director of Business Development of Dialogue Marketing. “This forward-thinking relationship puts health insurers in an unique position to take the customer care process full circle.”

“The addition of Dialogue Marketing CRM services provides our clients with another added value product that will generate additional revenue through cost savings and improve their customer retention.” notes Frank Gigliotti, CEO of JMS and Associates, Inc.

About Dialogue Marketing
Dialogue Marketing creates award-winning suites of Customer Relationship Management services that enable clients to acquire, retain, and support their customers. The company's customized solutions produce effective and relevant CRM programs for a wide variety of industries including automotive, blood recruiting, financial, insurance, indirect lending, telecommunications, prepaid/stored cards, retail, and information technology. The company also offers best-in-class lead generation, customer care, technical support, multiple and redundant contact center locations, over 1,000 skilled telephone sales/service representatives, and state-of-the-art technology. To learn more about Dialogue Marketing please visit www.dialogue-marketing.com.

About JMS & Associates
JMS is a global information management company specializing in providing Business Process Outsourcing services to the Health Care Payor industry. JMS provides simple and quick turn-around solutions for all information management needs and works with the health insurance industry to develop custom solutions that fit specific demands. Specializing in Front-End Claim Conversion services and Claim Processing which includes; Mailroom and Scanning, Data Capture, Online Data Entry, Claim Examining and Adjudication, EDI Clearinghouse Services, Claim Quality Auditing, Claim Repricing, Network Routing, Network Management, Cost Containment, Provider Maintenance, Member Maintenance, Overpayment and Refund Processing, Bill Review, Document Storage & Shredding, Web Based EDI Portal, Provider Claim Portal, Document Image Hosting and Retrieval Systems (EDI and Paper), Dependant Audit, and Back-Office services that include Plan Building and Testing, Eligibility and Enrollment, Flexible enrollment, and Customer Call Center Services.
JMS is SAS70, ISO9000, and HIPAA certified.

To learn more about JMS BPO services please visit our web site at www.jmsassoc.com or call toll free at 877.489.8881 and request to speak with an Account Executive that will explain how our BPO Services can truly make a difference.