A Call Center Offering Inbound and Outbound Call Center Services

At Dialogue Marketing, we offer call center services to almost any industry for any type of business and any type of customer. Our call center services range from inbound and outbound calls to customer service and support. With Dialogue Marketing, a complete line of inbound and outbound call center solutions are available, all with the intention of attracting, aquiring and retaining customers for your sales pipeline.

Inbound Call Center Services: Better Customer Care for a Better Customer Base

Our call center agents can take inbound calls for customer support issues. We have developed industry leading expertise in handling customer service issues and maintaining relationships between you and your customers. In addition to service and support, our inbound call center staff is capable of turning your inbound issues into additional sales opportunities. When your customers contact our call center, our agents can utilize the interaction to offer additional products and services your customers may be interested in.

Our Call Center Solutions Include:

  • A cost-effective call center solution
  • Agent cross-training and program rotation
  • Knowledge management tools
  • Assessment screening
  • Multi-level call center technical support
  • Warranty upgrades
  • Analytics management

Auburn Hills Call Center:

Our call center in Auburn Hills Michigan has multiple sites which is for disaster recovery.

Taylor Michigan Call Center:

Our call center in Taylor Michigan is the location for our blood donor telerecruiting services. This call center specializes in recruiting blood donor through outbound call strategies along with our custom software solutions (The DRM Touch). Our call center recruiting agents ask potential blood donors to donate blood and take information on a donor's experiences and preferences.

Provo Utah Call Center:

Our call center in Provo Utah represents the diverse nature of what a call center is. We run dedicated programs that are service or support in nature, focusing on individual needs of our clients. this call center services our clients through our shared agent pool which allows us to take advantage of economies of scale, making our call center more cost efficeint in the end without sacraficing service.We have a proven track record of outbound sales and lead generation activities.

To find out which call center solution is right for you or to talk to one of our sales representatives about how CRM can help your business grow, call us at 1-(800) 523-5867 and team up with the call center solutions leader!