Established more than 30 years ago, Dialogue Marketing provides award-winning BPO and customer engagement services that help companies acquire, support and retain customers across multiple channels. By combining proprietary, custom developed technology with passion and a dynamic, innovative culture, Dialogue works with clients to enhance each stage of the customer life cycle.
Its range of products and services, including custom developed CRM systems and predictive analytics, combined with experienced brand advocates allows the company to analyze and engage through the preferences of the customer, maximizing the value of the opportunities presented. Dialogue utilizes its sophisticated analytics and customer interaction strategies to reengineer channel processes that deliver a more effective and integrated customer experience, playing to the strengths of today’s mix of online and traditional service channels.
With more than 1,100 employees, the company’s service offerings include lead generation, customer care, technical support and inside sales to help build long-term enterprise value and lifelong customer relationships.
We believe that the passion our employees have for their job is reflected in each and every customer contact.”
- Founded in 1977
- Over 1300 employees (and growing!)
- 5 locations in Michigan, Utah and Costa Rica
- SSAE 16 Type II
- In-house software development
The Dialogue Philosophy
As an engagement center, everything that we do is driven by how we engage. As technology advances and communication channels expand, so has the way customers interact with your business. It is no longer just about the phone but about having a multi-channel engagement strategy.
We differentiate the way that we engage through proprietary technology developed in-house that enhances the multi-channel engagement process and uses predictive models to route the right message, script and incentive to the best agent to close the sale or support the customer. Passionate people experienced in selling, servicing and generating/qualifying leads are also a key component of our model, as well as the environment that supports the advancement of both our people and technology.
- Top 50 Teleservices Agencies Ranking from Customer Interaction Solutions magazine
2010, 2011, 2012, 2013
- Utah Top 100
2008, 2009, 2010, 2011, 2012
- Inc. 500/5000 “Fastest Growing Companies of the Year"
2010, 2011, 2012, 2013
- Inc. Hire Power Award
- Ernst and Young Entrepreneur of the Year Winner